Manager - CRM
PiramalMumbai, Maharashtra, India
Posted February 20, 2023
Full Time
About the Company
Piramal Group is a global business conglomerate with diverse interests in Pharma, Financial Services, and Real Estate, operating in over 30 countries and serving more than 100 markets. Led by Mr. Ajay Piramal, the company adheres to a philosophy of 'Doing Well and Doing Good', focusing on inclusive growth and ethical practices. The Piramal Foundation, its philanthropic arm, addresses critical issues like healthcare, education, and safe drinking water across India, impacting over 100 million lives through innovative solutions.
Job Description
This CRM Manager position within Piramal Realty's Customer Support team focuses on providing after-sales support, including system entries, documentation, and contract execution for new lease agreements. The role requires coordination with internal teams (Projects, Sales, Finance, IT) and external stakeholders (Customer, Vendors, Channel Partners).
Requirements
- Enter new booking in SAP.
- Prepare the allotment letter.
- Co-ordinate with Relationship Manager for registration and ensure correct documents.
- Execute the sale deed agreement.
- Issue NOC for mortgage (if required).
- Issue Possession letter.
- Dispatch demand letters.
- Update transaction records in SAP.
- Reconciliation of Customer Accounts with Accounts.
- Handling payment defaults and recovery.
- Coordination with Site personnel for apartment handover.
