As a Customer Support Specialist at PitchBook, you will provide direct customer support via phone, email, and chat to existing PitchBook clients, work with the support team to troubleshoot customer issues, and ensure the best possible customer experience.
Requirements
- Respond to chat, phone, and email contacts from customers
- Achieve contact volume and quality goals measured quarterly
- Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues
- Work collaboratively with other support specialists to resolve customer questions and issues
- Document the details of each interaction in Salesforce
- Partner with global teams to ensure continuous support availability
- Support the vision and values of the company
- Participate in various company initiatives and projects as requested
Benefits
- Comprehensive health benefits
- Additional medical wellness incentives
- STD, LTD, AD&D, and life insurance
- Paid sabbatical program after four years
- Paid family and paternity leave
- Annual educational stipend
- Ability to apply for tuition reimbursement
- CFA exam stipend
- Robust training programs on industry and soft skills
- Employee assistance program
- Generous allotment of vacation days, sick days, and volunteer days
- Matching gifts program
- Employee resource groups
- Subsidized emergency childcare
- Dependent Care FSA
- Company-wide events
- Employee referral bonus program
- Quarterly team building events
- 401k match
- Shared ownership employee stock program
- Monthly transportation stipend
