Customer Service Representative

Role Overview

The role of the customer services representative is to build strong relationships with our customer base, to proactively manage the customers’ expectations and to resolve any emerging problems quickly, accurately and efficiently. This is a fast-paced environment and operates across several communications channels including telephone, chat, email and social media.

What You Will Do

Effective management of incoming and outgoing contacts, identification of customers’ needs, assessing problems and finding swift resolution, building of strong relationships, developing trust through open and interactive communication.

Why It Might Be a Fit

Experience in a customer-focused area is desirable but not essential, ability to integrate easily into a dynamic, multi-skilled environment, evidence of attention to detail and accuracy, enthusiastic and self-motivated, ability to work both individually and as part of a team.

Requirements

• Experience in a customer-focused area
• Ability to integrate easily into a dynamic, multi-skilled environment
• Evidence of attention to detail and accuracy
• Enthusiastic and self-motivated
• Ability to work both individually and as part of a team
• Experience dealing with difficult customer interactions, reflecting strong communication skills
• Excellent communication skills both verbal and written