The Lounge bartender plays a key role in enhancing the guest experience within the consumption lounge, providing exceptional guest service, preparing and serving craft cannabis-infused and standard cocktails, and supporting the service well for floor servers.
Requirements
- Provide friendly, knowledgeable, and compliant service to guests seated at the bar.
- Take cannabis and beverage orders directly from guests and accurately process transactions.
- Prepare and serve all cocktails, mocktails, and infused drinks to specification.
- Maintain full compliance with all cannabis regulations, including ID verification, product tracking, and dosage control.
- Ensure adherence to health and safety codes, including sanitation and hygiene standards.
- Wash, sanitize, and polish all glassware daily.
- Stock and organize ice, fruit, garnishes, mixers, and bar tools throughout each shift.
- Restock inventory and communicate low stock or product needs to management.
- Always maintain a clean and organized bar area, including countertops, sinks, and storage.
- Handle cash, debit, and digital payments accurately and responsibly.
- Balance cash drawer and reconcile payments at end of shift.
- Follow all standard operating procedures (SOPs) and compliance guidelines.
- Communicate effectively with team members and assist with opening and closing duties.
- Uphold a positive and professional lounge atmosphere.
- Evaluate guest cannabis experience levels.
- Assess guest sobriety levels.
- Educate guests on cannabis, terpenes, cannabis products, lounge offerings, devices, and regulations.
- Taking and submitting guest orders via Dutchie.
- Carrying multiple cannabis product and cannabis cocktail orders to tables and serving to guests.
- Conduct tables touches to uphold customer service standards.
- Deliver cannabis products, cannabis cocktails, merchandise, and smoking apparatuses to guests at bar.
- Educate guests on proper use of smoking apparatuses.
- Stay informed about all menu offerings within the lounge and catering menu.
- Maintain accurate data on lounge destruction log.
- Building and setting up profiles on Dutchie.
- Updating all steps during the process on applicable software program applications.
- Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship.
- Address customer questions about the price and use of cannabis products/merchandise during tableside consultations.
- Stays up to date knowledge on the endocannabinoid system and all applicable properties and/or effects.
- Comply with all state regulations pertaining to medical, retail, and/or lounge sales.
- Comply with all cash handling policies and procedures.
- Maintain a clean and organized work environment, cleanliness of all surfaces within lounge floor and register areas.
- Removes and records the amount of cash in register at end of shift.
- Reports all issues to management.
- Maintain professional appearance, and adhere to all company policies regarding dress code, personal hygiene, and appearance.
- Perform daily opening and/or closing procedures.
- Comply with all HR policies including confidentiality and non-disclosure.
- Assist with the implementation of company policies, standard operating procedures, and performance standards.
- Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.
