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Job description
Provide routine IT customer support, troubleshoot basic IT services, and assist customers with reported issues. Work as part of an integrated team on a nationwide level. Possess effective communication skills, attention to detail, and be willing to work in a high-volume, fast-paced environment.
Provide routine IT customer support, analyze and report daily on ticket resolution, troubleshoot basic IT services, and assist customers with reported issues.
Excellent customer service and communications skills required. Demonstrable troubleshooting and problem resolution skills for desktops and laptops. Experience providing services to the federal government and/or the VA is preferred.
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Tech, Software & IT Services • Corporate Services
Planned Systems International (PSI) is a leading provider of technology and management consulting services to the U.S. government. For over three decades, PSI has delivered innovative and cost-effective solutions addressing complex national security challenges and improving operational efficiency for its clients. PSI’s core expertise spans crucial areas including Cybersecurity, Cloud Migration, Systems Engineering, Augmented/Mixed Reality, and DevSecOps. The company distinguishes itself through a commitment to client success, a strong emphasis on integrity, and a collaborative environment that empowers its teams to deliver high-value results.