Field Service Engineer II

Plasma-Therm Field Service Engineers provide comprehensive service on assigned equipment maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety. Provides technical assistance to support our customers in any manner as required.

Requirements

• Installs, commissions, and maintains products at user’s site.
• Demonstrates leadership and teamwork throughout all job responsibilities.
• Maintains complete and detailed knowledge of products and applications.
• Provides training for customers and others in the effective operation, calibration, and maintenance of products.
• Consistently achieves results in responding to customers and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues.
• Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required.
• Provides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user’s site for product spec performance.
• Maintains accurate records and issues complete and timely reports on equipment operations.
• Responsible for corporate toolbox.
• Provides support to the factory and trade shows as required.
• Accumulates histories of equipment performance, commercial relationships, and commercial opportunities.
• Maintains contact with Field Service Coordinator to facilitate effective scheduling.
• Assists in technical support department by responding to customer inquiries.
• Other duties as assigned.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan