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Job description
As a Customer Support Specialist, you will be the first point of contact for our customers, handling inquiries via phone and/or email-created tickets. Your primary goal is to provide time-sensitive technical support and exceptional customer service for customers using our products and services.
Support Triage: Handle all incoming support calls via triage, ensuring no calls are rejected, and manage tickets efficiently in assigned language queues on a FIFO basis. Perform initial analysis of reported technical issues, conduct validation calls with customers, and coordinate next steps with local installers.
We are looking for a candidate with strong communication skills, patience, and empathy. You should be comfortable working in an IT and software environment, with a proven capacity to learn technical products and processes quickly.
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