At PNC, we are looking for an Experience Designer Lead Senior to join our Shop UX team. As a senior individual contributor and design leader, you will lead a pod of designers aligned with product and development crews in an agile framework, to create and elevate our sales and insights experiences. The ideal candidate will have experience designing for regulated industries, excellent communication and presentation skills, and proficiency with Figma and modern design workflows.
Requirements
- Champion experience vision, balancing design strategy and execution to grow cross-channel secure sales and deepen client relationships around a framework of financial wellness and advice
- Define end-to-end journeys and experience frameworks that align stakeholders and guide delivery
- Drive product design quality, consistency, and best practice/coaching through expert use of Figma
- Promote relationships across teams, through shared roadmaps and a unified vision for customer-focused outcomes; guide and mentor designers by creating design objectives, goals and delivery timelines
- Design frameworks, principles, and components that aim to deliver consistent UX across a range of user touchpoints
- Apply UI and UX skills in complex, ambiguous problem spaces and adapt quickly to change
- Drive continuity between UX prototypes and end-user experience; monitor and review development execution and design approvals
- Take initiative and act on opportunities for improvement
- Support user observation, research, and analysis to understand the challenges of our customers
- Use quantitative and qualitative data to inform design decisions
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level; and years of service
