Patient Service Excellence Representative plays a key role in delivering a compassionate, patient-centered experience through our blended call center.
Requirements
- Service Excellence: Deliver a patient-centered experience that reflects empathy, clarity, trust, and excellence in every interaction.
- Communication & Collaboration: Communicate clearly and professionally with patients, caregivers, and internal teams to ensure continuity of care
- Workflow Execution: Manage inbound and outbound communications across multiple channels, including phone, SMS, and email.
- Cross-Team Collaboration: Communicate clearly with peers, leads, and managers to ensure continuity of care and seamless handoffs.
- Quality & Performance Monitoring: Meet or exceed QA standards, productivity goals, and patient experience expectations.
Benefits
- Base Pay: 55k+ base salary commensurate with experience
- Annual Bonus Opportunity
- Equity Options
- Flexible Paid Time Off (Guaranteed four (4) weeks of PTO)
- Paid Sick Leave (up to forty (40) hours annually)
- Fully Paid Parental Leave (twelve (12) weeks for birthing parents, eight (8) weeks for non-birthing/adoptive parents)
- Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums.
- Health Savings Account with employer contribution
- Employee Assistance Program - Free, confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
- 401k
- Life Insurance - Podimetrics pays 100% of the cost of Basic Life & Personal Accident
- Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance
