Supervisor, Field Service

Role Overview

This position oversees and manages the daily operations of field service teams, ensuring efficient delivery of services to customers. The supervisor coordinates technician schedules, ensures timely and accurate installation, maintenance, and repair of telecommunications equipment, and ensures compliance with safety and regulatory standards.

What You Will Do

Supervise installation/repair Customer Service Technicians, assist in training technicians, schedule technicians, maintain compliance with industry standards, and resolve operational issues.

Why It Might Be a Fit

The ideal candidate will have experience in fiber splicing and fiber restoration, fixed wireless broadband experience, and supervisory or management experience. They will be able to work in a fast-paced environment, communicate effectively with customers and management, and maintain a professional appearance and behavior.

Requirements

• High school diploma or GED
• Three to four years of experience and related associate's degree, or equivalent combination of experience, training, and education
• Fiber splicing and fiber restoration and/or fixed wireless broadband experience
• Supervisory or management experience preferred

Benefits

• Medical (3 plans to choose from)
• Dental
• Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life
• Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance
• Cell Phone Allowance
• Career Progression Opportunities
• Discounted Broadband Services