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Job description
Join Triumph to deliver exceptional customer service and build successful partnerships with clients. The Client Experience Representative will provide primary phone, email, and chat support for transportation factoring & payment platform clients.
Provide phone, email, and chat support, engage in meaningful conversations with clients, and resolve issues. Review client accounts, pending invoices, and payments. Train clients on company web portals and processes.
Ideal candidate has high-volume customer service skills, a higher education degree, and experience in a professional environment. Knowledge of freight, transportation, and logistics industry is preferred.
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Finance • Transportation & Logistics
Triumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network. Transportation is one of the largest and most fragmented industries in the U.S, plagued by inefficiency, fraud and theft. At Triumph, we are modernizing and simplifying freight transactions. Our customers experience unrivaled precision, transparent and secure transactions, and improved working capital — so they can transact confidently. --- Factoring, Payments and Intelligence products and services are offered by TBK Bank, SSB, Member FDIC, d/b/a Triumph. Banking services offered by TBK Bank, SSB, Member FDIC, d/b/a Triumph Bank. Insurance offered through Triumph Insurance Group, Inc., d/b/a in California as Triumph Risk and Insurance Solutions. Texas License #1941647. Insurance products and services not a deposit, not FDIC insured, not guaranteed by the Bank, not insured by any Federal Government Agency and may go down in value. Fuel card is offered by TransConnect Services (tcs) | https://www.tcsfuel.com/. Subject to approval. Terms and conditions subject to change. Visit triumph.io/privacy-policy for more information.