Customer Education Content Specialist

At PracticeTek, we're a healthcare technology provider that's revolutionizing retail healthcare practices. We're looking for a Customer Education Content Specialist to create knowledge base articles, educational videos, and learning experiences that help customers solve problems independently and make healthcare simpler, smarter, and better.

Requirements

• Strong experience in healthcare environments (clinical workflows, EHRs, or healthcare SaaS preferred)
• Background in education, instructional design, or training
• Proven experience creating knowledge base content and educational materials
• Hands-on experience with video creation tools (recording, editing, screen capture, scripting)
• Exceptional written and verbal communication skills
• Strong storytelling ability with a focus on clarity and engagement
• Ability to simplify complex concepts into easy-to-understand content
• Experience working cross-functionally with Product, Support, or Customer Success teams
• Detail-oriented with a passion for accuracy, usability, and continuous improvement

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) with company match