Manager, Professional Services Program

PracticeTek is seeking a Manager, Professional Services Program to lead the delivery of scoped Professional Services programs, manage customer workstreams, and drive consistency and quality across all service engagements. The ideal candidate will have 6-9 years of experience in Professional Services, Program Management, or Service Delivery, with a strong background in people leadership and experience with Salesforce and service delivery tooling.

Requirements

• Bachelor's degree in Industrial Engineering, Systems Engineering, Operations Management, Business, or a related field
• 6–9 years of experience in Professional Services, Program Management, or Service Delivery
• People leadership experience managing a delivery team
• Experience managing utilization, capacity planning, and delivery KPIs
• Hands-on experience with Salesforce and service delivery tooling
• Strong analytical, organizational, and communication skills
• Healthcare SaaS or regulated industry experience (Preferred)
• Experience supporting websites, digital marketing, or SEO-related services (Preferred)
• Familiarity with NPS programs and retention reporting (Preferred)

Benefits

• Health
• Dental
• Vision
• Paid time off
• 401(k) with company match