At PracticeTek, we’re on a mission to revolutionize healthcare practices effortlessly. We’re a team of passionate, talented people who care deeply about patients, providers, and making a difference. As a Software Onboarding Specialist - Wellbeing, you'll shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
Requirements
- 4+ years of combined experience in customer support within a SaaS environment and/or a behavioral or mental health practice setting
- Hands-on experience in a behavioral or mental health office environment, with strong understanding of workflows, tools, and patient engagement processes
- Experience working in a SaaS or technology-enabled environment, preferably in onboarding, implementation, or customer success
- Exposure to or interest in scaled onboarding tools (e.g., Userpilot, Pendo, Appcues) and digital adoption strategies
- Strong organizational and project management skills, with the ability to manage multiple onboarding engagements simultaneously
- Experience using CRM systems such as Salesforce and maintaining accurate customer records
- Ability to operate both tactically (1:1 onboarding) and strategically (scaling onboarding through automation and AI)
- Outstanding written and verbal communication skills, with the ability to guide customers of varying technical comfort levels
Benefits
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match to help you build your future
