Customer Service Representative

Role Overview

Provide prompt, courteous customer service, utilizing applicable policy forms, insurance law, and internal procedures to answer inquiries and process requests from customers.

What You Will Do

Answer incoming Medicare Supplement calls, place outgoing calls, document calls, transfer or refer misdirected calls, process customer requests, and produce correspondence to customers.

Why It Might Be a Fit

Strong phone contact handling skills, active listening, and ability to adapt and respond to different types of people and tasks are required. Excellent communication and documentation skills are also necessary.

Requirements

• High school diploma or GED equivalent
• Insurance background preferred
• Up to 2 years of proven customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with Microsoft Office products
• Ability to adapt and respond to different types of people and tasks
• Excellent communication and documentation skills
• Ability to multi-task, prioritize, and manage time effectively and efficiently
• Reliable transportation and the ability to be punctual and dependable

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability