Technical Support Engineer

Role Overview

As a Senior Service Desk Engineer, you will provide technical support via voice channels, handle technical issues, and maintain clear communication with customers. You will own the lifecycle of each ticket and troubleshoot software, hardware, and networking systems.

What You Will Do

Deliver technical support via voice and email, manage service tickets, own incident lifecycles, provide telephonic support, and troubleshoot technical issues.

Why It Might Be a Fit

You will engage with internal and external stakeholders, communicate system alerts, and take on additional responsibilities. You will require strong technical troubleshooting skills, customer management skills, and exceptional verbal and written communication skills in English.

Requirements

• Proven experience in troubleshooting Windows operating systems
• Proficiency with Active Directory, Azure, Office 365, VPN, MFA, and RDP
• Familiarity with troubleshooting printers and multifunction devices (MFDs)
• A minimum of 5 years of experience in a technical support role within an International IT Service Desk or application support environment
• Prior experience supporting customers in Europe and the US
• Strong skills in customer management, problem-solving, and interpersonal communication
• Exceptional verbal and written communication skills in English