We are a group of providers united by our clinically integrated, high-performance network and shared belief that physician autonomy is key to improving healthcare. As a physician-led medical group, we provide the tools, talent, and technology that enable you to improve patient care and your practice’s economic outcomes.
Requirements
- Perform random daily audits on Patient Services Representative’s (PSR) work to verify accuracy.
- Assist all PSR’s in balancing their Comprehensive Balancing sheets as needed.
- Communicate any up-coming changes to satellite offices.
- Type memos for PSRs
- Communicate with physicians, clinical personnel or other supervisors in dealing with specific patient problems/issues or departmental personnel.
- Work closely with the Appointment, Patient Accounting, Electronic Billing, Quality Control, Cash Posting and Coding personnel to ensure the smooth flow of work between the various areas.
- Plan, develop, maintain and continually strive to improve methods, procedures, controls and co-ordination of unit functions.
- Monitor department resources, including staffing levels, for efficient usage. Plan for the use of resources and people needed for future tasks and growth.
- Follow-up on special requests or projects for completeness.
- Initiates service requests for system problems. Follow through to ensure problems are corrected. Provide guidance in Athena EMR. Evaluate computer and equipment needs for PSR personnel.
- Interview, hire and terminate employees after consulting with the Practice Manager.
- Listen to ideas and suggestions from employees, physicians or other staff for improving the overall performance of the department and/or staff.
- Set and monitor performance goals/standards and communicate them to department personnel. Monitor adherence to set goals/standards. Complete and review employee’s annual performance evaluations in accordance with these goals/standards.
- Provide appropriate guidance, coaching and leadership for PSR personnel.
- Maintain a competent staff through training programs to ensure job knowledge and career progression.
- Evaluate and update job description to reflect accurate job content.
- Assign and issue instructions for specific or special tasks to personnel as needed.
- Review the payroll time clock edits for department personnel.
- Participate in educational and developmental activities.
- Attend meetings as requested.
- Perform other duties as directed by the Physician Owner(s) or Practice Manager.
Benefits
- Paid time off
- 401k matching
