Patient Experience Specialist

Role Overview

We are looking for a Patient Experience Specialist who will serve as a frontline resource and compassionate guide for patients navigating their genetic testing journey with Probably Genetic. The role involves responding to patient inquiries, conducting outbound calls, and providing clear guidance to patients at every stage of their journey.

What You Will Do

Respond to inbound patient inquiries, conduct outbound calls, monitor the shared operational inbox, and provide clear guidance to patients. Document patient issues accurately and follow through on escalations until resolution.

Why It Might Be a Fit

We are looking for a patient-first mindset, strong written and verbal communication skills, and experience with patient or customer support platforms. You will learn on the job about genetic testing, rare disease, or clinical workflows, and HIPAA and patient data privacy best practices.

Requirements

• Undeniable patient-first mindset
• Strong written and verbal communication skills
• Experience with patient or customer support platforms, particularly Zendesk
• Organized and thorough
• Startup agility and a scrappy approach to getting the work done

Benefits

• Fair and equitable compensation
• Competitive early-stage equity grants
• Generous Flexible Time off policy
• Parental Leave Benefits (12 weeks for both birthing and non-birthing)
• Hybrid, flexible work with high-trust and autonomy
• Health Benefits including medical, dental, vision, therapy, FSA, and 401k