Head of Client Operations
Profile SoftwareAttica, Greece
Posted March 24, 2026
Full Time
About the Company
Profile Software is a leading international software solutions provider with over 30 years of experience in the FinTech industry.
Job Description
The Head of Client Operations will lead our Client Operations function, overseeing NOC, Network, and Field Operations with full accountability for strategic people management and hands-on technical oversight across a 24/7 service environment.
Requirements
- Lead three operational domains — NOC, Network Operations, and Field Operations
- Own 24/7 operational governance
- Act as the primary escalation point for critical incidents
- Set and maintain SOPs and governance frameworks
- Lead team development and hiring
- Champion continuous improvement through automation and process optimisation
Benefits
- Competitive remuneration package
- Private medical insurance
- Life insurance
- Training and development opportunities
- Exposure to a multinational environment and global teams
- Collaborative and inclusive workplace culture
