Head of Client Operations

The Head of Client Operations will lead our Client Operations function, overseeing NOC, Network, and Field Operations with full accountability for strategic people management and hands-on technical oversight across a 24/7 service environment.

Requirements

• Lead three operational domains — NOC, Network Operations, and Field Operations
• Own 24/7 operational governance
• Act as the primary escalation point for critical incidents
• Set and maintain SOPs and governance frameworks
• Lead team development and hiring
• Champion continuous improvement through automation and process optimisation

Benefits

• Competitive remuneration package
• Private medical insurance
• Life insurance
• Training and development opportunities
• Exposure to a multinational environment and global teams
• Collaborative and inclusive workplace culture