Customer Service Representative

Role Overview

We are a team of operations experts that provide high-quality assistance to our customers. We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.

What You Will Do

Responsible for in-bound and out-bound calls, providing top-tier support and service to our customers, and ensuring that our customer's needs are met.

Why It Might Be a Fit

You will be responsible for supporting our customers through their lease-to-own experience and have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call.

Requirements

• Customer Service and prior collections experience
• Impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency
• Phone experience in a customer service/call center environment
• High school diploma or GED equivalent
• Must be 18 years or older

Benefits

• Competitive Compensation
• Full Health Benefits
• Company Matched 401k
• Paid Time Off
• Paid Holidays
• Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching