Help Desk/ Windows Support

We are looking for a Help Desk/ Windows Support to join our team at Prominent Edge. As a result, we want engineers who do high-quality work, stay current, and are up for learning and applying new technologies when appropriate.

Requirements

• Supporting customers in-person and remotely
• Writing simple documentation, step-by-step guides, or customer request details for others to read and use
• Using knowledge base applications or sites to map situations to potential solutions
• Applying basic network concepts in resolving customer issues
• Applying standard operating procedures or known solutions

Benefits

• 3 weeks paid time off per year
• 10 Holidays
• Six percent 401k matching, vested immediately
• Comprehensive health care plan(s) with nationwide coverage for you and your family