We are on the lookout for enthusiastic & experienced project leaders to join the team in our Toronto office. As a Project Lead - Client Services, you will have an emphasis on overseeing the effective execution of client requested projects, driving a small team of individuals to proactively source and find the best subject matter experts on a high-volume global scale, and connecting them with our clients.
Requirements
- Autonomously manage Client briefs with a focus on niche, complex, or high-volume requests to the highest of standards
- Drive a proactive methodology that champions direct and prompt communication and use of sourcing channels
- Effectively execute on all projects, finding & recruiting Experts on a global scale in a fast paced environment to introduce to our clients
- Actively and consistently drive increased margin and revenue through championing Commercial and Company initiatives
- Manage your own development through setting and achieving KPI’s and development goals
- Strategically and proactively own all User communications throughout the project lifecycle to ensure timely project fulfilment of at an industry-leading standard
- Build valuable, meaningful and mutually beneficial relationships with your key Clients and users
- Devise clear communication strategies to ensure Clients & decision makers are always kept informed and up to date
- Drive revenue and margin growth by delivering to monthly account plans, KPI targets and engagement goals
- Champion the full proSapient product service suite (I.e., Surveys) maximizing opportunities to cross-sell and offer solutions to our clients to increase usage and market share
- Proactively seek and share Client feedback to better understand pain points and opportunities to increase users that will continually improve our service
- Lead Associates and Senior Associates throughout the project lifecycle and be accountable for output metrics of the team throughout each day
- Provide guidance to and coach Associates and Senior Associates on how and where they can improve in both the near term (immediate project delivery), and over the longer-term (skills development)
- Proactively and constructively identify solutions to address project challenges (in collaboration with the Manager in more complex instances) to promptly implement solutions that rapidly get projects back on track
- Act as a proSapient values champion clearly and consistently demonstrating and encouraging our outlined behaviours and values that drive success
Benefits
- Base salary + uncapped commission structure
- Extended benefits plan that includes Dental, Vision & Pharmaceutical coverages, alongside wider benefits such as massage, chiropractor and physical therapy benefits
- Access to our Employee Assistance Program
- Tenure gifts to thank our loyal staff
- An enhanced maternity and paternity package
- 20 days paid vacation leave annually
- A paid sick leave policy of up to 10 days annually
- Up to 20 remote working days annually
- A hybrid working model, featuring three days per week in our modern downtown Toronto office
- Team socials
- The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
- Corporate Events
