Client Success Manager

Role Overview

We're looking for an experienced Client Success Manager to be a strategic and supportive partner for our clients at every stage in the customer journey. The ideal candidate will be responsible for activities including project implementations, adoption, support, advocacy and retention.

What You Will Do

Manage and oversee the client journey, serve as the main point of contact, build strong relationships with clients, and work cross-functionally with Sales, Product Management and Technology teams.

Why It Might Be a Fit

You have a unique blend of technical and customer-facing skills, excellent interpersonal skills, and the ability to develop and maintain solid stakeholder relationships up to C-suite level.

Requirements

• Demonstrable experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale IT services environment
• Demonstrated passion for working with clients and technology
• An aptitude for technical products and experience with Public Cloud, M365, VMWare and other MSP offerings
• Strong verbal and written communication skills
• Experience working with customers, users and project leads in analyzing, designing, implementing/migrating business applications and systems
• Experience in creating, applying, and maintaining tools to track project tasks, including cost, schedule, and risk / issues data
• Certification and working knowledge of ITIL practices (Foundations or equivalent)
• Willing to travel

Benefits

• Equal opportunity employer
• Diverse and inclusive environment
• Proud to celebrate diversity