IT Support Analyst

Role Overview

The IT Support Analyst provides first line technical assistance and support for staff operating in the US time zone, responding to queries, diagnosing and isolating problems, and determining and implementing solutions. The role involves managing regional third-party partners to ensure effective and efficient service delivery.

What You Will Do

Provide first line support to internal users, respond to requests for technical assistance, diagnose and resolve technical hardware and software issues, and ensure proper recording, documentation, and closure of tickets.

Why It Might Be a Fit

The ideal candidate will have proven experience in an IT support role, strong knowledge of Microsoft Office 365 applications, and understanding of IT security policies and data protection regulations.

Requirements

• Proven experience in an IT support role
• Strong knowledge of Microsoft Office 365 applications
• Understanding of IT security policies and data protection regulations
• Excellent problem-solving and diagnostic skills
• Ability to communicate effectively with non-technical users
• Attention to detail and strong organizational skills
• Customer service-oriented with a proactive approach
• Knowledge of Azure, Intune, Autopilot, Group Policy MS operating systems
• Android and iOS mobile devices

Benefits

• Competitive salary
• Market-leading benefits
• Flexible working
• Support towards personal learning and development courses or training