Desktop Support Technician

Role Overview

As our Desktop Support Technician, you'll play a key role supporting Psomas employees across assigned regional offices, providing frontline technical assistance, troubleshooting day-to-day technology issues, and ensuring employees have a reliable and seamless technology experience.

What You Will Do

Provide technical support, maintain endpoint systems, and help deliver a dependable and positive user experience across the organization. This includes end user support & troubleshooting, systems & application support, user account administration, device deployment & asset management, documentation & ticket management, and team collaboration & operational support.

Why It Might Be a Fit

We're looking for someone with strong customer service, communication, and time management skills, with hands-on experience with Windows 10/11, Office 365, and basic Active Directory tasks. You'll have opportunities for career growth, clear pathways, coaching, training, and professional development.

Requirements

• High School Diploma or GED
• 2+ years of desktop support or helpdesk experience
• Hands-on experience with Windows 10/11, Office 365, and basic Active Directory tasks
• Strong customer service, communication, and time management skills
• Ability to travel between regional offices and provide occasional after-hours support

Benefits

• Compensation: $25-$28/hour (depending on experience)
• Time Off: 3 weeks PTO plus 8 paid holidays
• Career Development: Career pathing, ongoing training, and professional development opportunities
• Total Rewards: Comprehensive medical, dental, and vision coverage for employees and qualifying family members, along with employee ownership and retirement benefits