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Job description
Pylon is building a B2B post-sales support platform powered by conversational data and intelligence, backed by leading venture capital firms. They are currently serving over 500 customers and have been recognized as a finalist in the Enterprise Tech 30 list. The role involves building platforms to power Pylon's AI features, improving LLM observability, and improving AI performance.
Company
Tech, Software & IT Services
Pylon is a modern B2B alternative to Zendesk, offering comprehensive post-sales solutions. The company provides an integrated platform featuring ticketing systems, omnichannel integrations with Slack Connect and Microsoft Teams, a modern chat widget, knowledge base, AI support bots, account management tools, and customer marketing capabilities. Pylon's distinctive approach lies in its holistic solution that streamlines communication and support for businesses.
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