Software Engineer (AI Infra)
PylonSan Francisco, California, United States
Posted September 12, 2025
Full Time
About the Company
Pylon is a modern B2B alternative to Zendesk, offering comprehensive post-sales solutions. The company provides an integrated platform featuring ticketing systems, omnichannel integrations with Slack Connect and Microsoft Teams, a modern chat widget, knowledge base, AI support bots, account management tools, and customer marketing capabilities. Pylon's distinctive approach lies in its holistic solution that streamlines communication and support for businesses.
Job Description
Pylon is building a B2B post-sales support platform powered by conversational data and intelligence, backed by leading venture capital firms. They are currently serving over 500 customers and have been recognized as a finalist in the Enterprise Tech 30 list. The role involves building platforms to power Pylon's AI features, improving LLM observability, and improving AI performance.
Requirements
- Strong engineering fundamentals and efficient coding
- Autonomy and ownership
- Work in-person preference
- Familiarity with React, Golang, GraphQL, and AWS
Benefits
- Medical, Vision, Dental insurance
- 401K
- Unlimited PTO
- Food in the office
- Fun team offsites and events
