Customer Service Representative

Role Overview

As a Customer Service Representative at Qualfon, you will be responsible for delivering exceptional customer experiences through accurate issue resolution, product knowledge, and technical troubleshooting. You will work in a fast-paced environment, handling customer inquiries via phone, email, and chat. You will also be required to maintain accurate records, adhere to client guidelines, and participate in upskill trainings to enhance your skills.

What You Will Do

Your main responsibilities will include handling customer calls, emails, and chats, resolving product or service problems, answering product and service questions, troubleshooting technical issues, processing customer orders, and escalating issues to appropriate departments. You will also be responsible for creating accurate records of customer transactions and interactions.

Why It Might Be a Fit

To be successful in this role, you will need to have strong interpersonal and relationship-building skills, effective communication skills, and the ability to work in a team environment. You will also need to be able to adapt to changing company and client policies, and be receptive to upskill trainings to enhance your skills.

Requirements

• At least Sr. High School graduate (or high school graduate in old curriculum), vocational degree of any course, or its equivalent
• Good English communication skills (verbal and written)
• Basic knowledge in computer navigation and MS Office applications
• Strong interpersonal and relationship-building skills