Experienced Customer Service Representative

Role Overview

As an Experienced Customer Service Representative at Qualfon, you will be responsible for delivering exceptional customer experiences through accurate issue resolution, product knowledge, and effective communication. You will work closely with supervisors to resolve customer issues and concerns, and maintain a high level of professionalism when dealing with customers and clients.

What You Will Do

Your main objectives will include handling customer calls, emails, and chats, resolving product or service problems, answering product and/or service questions, troubleshooting technical issues, processing customer orders, and escalating issues to appropriate departments.

Why It Might Be a Fit

To be successful in this role, you will need strong interpersonal and relationship building skills, active listening skills, problem-solving skills, and effective communication skills. You will also need to be able to work in a fast-paced environment and maintain a high level of professionalism.

Requirements

• At least Sr. High School graduate (or high school graduate in old curriculum), vocational degree of any course, or its equivalent
• At least 6-months to 1-year work experience in a call center company
• Good verbal and written communication skills
• Basic knowledge in computer navigation and MS Office applications
• Strong interpersonal and relationship building skills