Supervisor, Operations, Bilingual

Role Overview

As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction. This role spans three critical dimensions: Mentor, Manager, and Messenger.

What You Will Do

Lead a team of contact center associates, provide ongoing coaching and guidance, and ensure client satisfaction. Analyze workflows, identify areas for improvement, and streamline processes to enhance efficiency and customer satisfaction.

Why It Might Be a Fit

You will be a good fit if you have excellent communication skills, analytical and logical thinking abilities, and strong planning and organizational skills. You should also have at least 1 year of team leadership experience in a contact center setting or completion of Qualfon Supervisor certification and On-The-Job-Training.

Requirements

• High School Diploma (required)
• College degree or some college coursework (preferred)
• Excellent communication skills, both written and verbal
• Proficiency in computer literacy
• Analytical and logical thinking abilities
• Strong planning and organizational skills
• At least 1 year (2 years preferred) of team leadership experience in a contact center setting, or completion of Qualfon Supervisor certification and On-The-Job-Training