Technical Support

Provide first and second-level support for server, network, and system incidents. Monitor infrastructure components and respond to alerts and status changes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT Support or Infrastructure operations.
• Certifications in CompTIA A+, Network+, or equivalent are preferred.
• Working knowledge of server operating systems (Windows/Linux).
• Basic understanding of networking principles and device configurations.
• Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow).
• Good analytical, communication, and documentation skills.
• Ability to follow instructions and escalate issues appropriately.

Benefits