Automation Utility Specialist

This Automation Utility Specialist role focuses on supporting daily outbound operations by troubleshooting automation systems, managing inventory-related exceptions, and ensuring seamless order processing. The specialist will work as a three-person team, combining technical problem-solving with proactive communication. Responsibilities include automating outbound SKU issues, managing channel assignments, investigating order conflicts, and coordinating system alignment between LogicPod (LP) and Inther systems.

Requirements

• Troubleshoot and resolve outbound SKU, cartonization, and manifest exceptions (LP).
• Manage channel assignments and replenishments (Inther).
• Investigate order issues, confirmation failures, and missing orders across Inther and LP.
• Monitor and maintain system alignment (Inther vs. LP) to ensure clean end-of-shift reporting.
• Execute smart wave simulations and order releases outside the A-frame.
• Investigate and resolve inventory discrepancies, including stock in quality check, empty bin audits, and reject inventory (INV_HOSPITAL).
• Perform cycle counts and ensure FEFO/FIFO compliance.
• Collaborate closely with AWP team members to identify limiting factors and maintain efficient order flow.
• Assign Gaylords, manage WT for replenishments, and ensure flow rack and forward storage stock availability.
• Escalate recurring issues and incorrect processes to managers for resolution and training.