The Senior Manager of Customer Partnerships is responsible for strengthening and expanding R3’s strategic, clinical, and operational relationships with customers, ensuring seamless transitions from sale to implementation, driving ongoing account performance, and identifying opportunities for retention and growth.
Requirements
- Demonstrated ability to build, nurture, and retain strong customer relationships.
- Expertise in presenting and articulating product value.
- Strong customer service orientation with proven success managing complex escalations.
- Ability to analyze data, identify trends, and translate insights into strategies and recommendations.
- Proven ability to develop renewal, retention, and expansion strategies.
- Excellent verbal and written communication skills.
- High proficiency in Microsoft Office Suite, Power BI, CRM platforms, and Copilot/AI tools.
- Strong organizational skills, with the ability to prioritize competing demands and maintain accuracy.
- Effective collaborator with cross-functional teams.
- Understanding of healthcare, EAP, benefits, or behavioral health systems and environments.
Benefits
- Paid time off (PTO)
- Parental leave
- Paid holidays
- Insurance (medical, dental, vision, life, STD, LTD)
- Flexible schedules
- 401k program with company match
- Profit sharing
