Training Specialist

The Training Specialist will organize, facilitate, and deliver training programs for front-line representative employees including call center agents, clerical, supervisory, technical, and management staff.

Requirements

• Plans, organizes, and effectively conducts employee training on various skill, policy, and compliance areas.
• Researches and identifies areas in which training is required and/or beneficial.
• Evaluates and modifies existing or proposed programs; suggests and implements suitable changes at the direction of the Training Manager.
• Designs, drafts, and reviews new training materials.
• Collaborates with internal and external stakeholders and training vendors to deliver training programs.
• Administers, scores, and logs results of qualification, learning assessment, and retention tests; arranges retraining or other appropriate action for insufficient scores.
• Facilitates delivery of training by reserving and setting up needed audiovisual equipment and training rooms; scheduling training times with attendees; preparing and distributing training aids such as handouts; and performing other related tasks.
• Maintains professional and respectful classroom work environment
• Motivates and engages staff in interactive learning methodologies.
• Participates in the interview and selection process, and assists with onboarding new employees
• Perform other related duties, as required.
• Maintain up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations with functional area, and with Company policies and procedures