Customer Success Team Lead

Customer Success Team Lead to join Rapaport Group's US office, leading a high-performing team of 6 Customer Success professionals and managing a portfolio of high-value enterprise-level accounts. Hybrid role with a weekly presence in the New York office.

Requirements

• 5+ years of experience in Customer Success with a SaaS product
• 2+ years of people management experience leading customer-facing teams
• Demonstrated success managing enterprise or strategic accounts
• Proven track record of driving renewals, retention, and account growth
• Experience using CRM systems (Salesforce strongly preferred) and customer success tools
• Exceptional communication, coaching, and stakeholder management skills

Benefits

• Competitive salary
• Benefits package