Customer Success Manager

Customer Success Manager for Rapid7, responsible for building and maintaining strong relationships with customers, understanding their unique cyber security goals, creating Success Plans, and providing necessary support and guidance to meet their goals and secure renewals.

Requirements

• 2-3+ years of Customer Success, Account Management, or Consulting experience
• Excellent written and verbal skills
• Excellent interpersonal and communication skills
• Prior technology deployment and configuration experience
• Experience with security frameworks and concepts
• Excellent project management and prioritization abilities
• Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
• Problem-solving mentality with the ability to navigate complex situations
• Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
• Familiarity with customer success platforms and tools is a plus

Benefits

• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance