Hardware Failure Analysis Engineer – Electronics

Role Overview

As a member of the In-Market Quality Team for Hearing NA, you will investigate, diagnose, and analyze product HW, SW and system complaints and returns to solve customer problems and gain insights for driving product improvements and the reduction of cost of poor quality.

What You Will Do

Use hands-on troubleshooting techniques, test systems and tools, data-driven insights, and structured problem-solving methods to understand and verify reported symptoms, trends, issues, and alleged product deficiencies. Troubleshoot technical problems at a system level across hardware, software, and system accessories/components and provide structured insight to drive product and customer quality improvements.

Why It Might Be a Fit

Customer focused, passionate & purpose driven, strong critical thinking and problem-solving skills, analytical and pragmatic with a strong ability to identify and drive quality improvements through data driven and fact-based approaches.

Requirements

• Engineering degree in electrical
• 2+ years’ experience including hands-on investigations of product returns and fault identification in consumer electronics, microelectronics or high-tech medical products and technologies
• Experience working with quality methodologies and systems such as A3, FMEA, NCR, and CAPA
• Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)
• Data analysis experience

Benefits

• Annual bonuses
• Health insurance
• 401(k) plan
• Paid time off
• Paid holidays