
Job description
As a member of the In-Market Quality Team for Hearing NA, you will investigate, diagnose, and analyze product HW, SW and system complaints and returns to solve customer problems and gain insights for driving product improvements and the reduction of cost of poor quality.
Use hands-on troubleshooting techniques, test systems and tools, data-driven insights, and structured problem-solving methods to understand and verify reported symptoms, trends, issues, and alleged product deficiencies. Troubleshoot technical problems at a system level across hardware, software, and system accessories/components and provide structured insight to drive product and customer quality improvements.
Customer focused, passionate & purpose driven, strong critical thinking and problem-solving skills, analytical and pragmatic with a strong ability to identify and drive quality improvements through data driven and fact-based approaches.
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Entertainment • Nonprofit
Re:Sound Music Licensing is a Canadian not‑for‑profit organization that administers performance rights on behalf of thousands of artists and record labels. It provides licensing for recorded music across public venues, broadcast platforms, and digital media, ensuring creators receive equitable royalties. In addition to licensing, Re:Sound participates in the Canadian Private Copying Collective to collect private‑copying levies and manages royalty distribution, copyright compliance, and related services for its members, positioning it as a central hub for fair compensation and rights management in Canada’s music ecosystem.