Customer Service Representative (with Billing Experience)

Role Overview

The Vendor Account Specialist supports the Velocity Invoice Processing service by ensuring the billing addresses on clients’ vendor invoices are changed to the RealPage physical address. The position ensures timely processing of all client utility invoices by retrieving invoices identified by the Invoice Processing system as past their expected receive date and by processing those invoices once retrieved.

What You Will Do

Ensure all required documentation is obtained from clients and/or Implementations Team with proper authorizations to effect vendor billing address changes, Coordinate with the Implementations Team to get a timely listing of new client sites requiring billing address changes on their utility vendor invoices, and Monitor the missing invoice alerts queue in the department’s operational system to identify and resolve outstanding problem items.

Why It Might Be a Fit

Strong attention to detail, General office skills such as data processing, filing, emailing and faxing, Strong written and verbal communication skills, and Demonstrated follow up and organizational skills are required.

Requirements

• High school diploma or equivalent
• College degree preferred
• Intermediate knowledge of MS Word and Excel
• Intermediate understanding of MS Excel spreadsheets & database applications
• Strong attention to detail
• General office skills such as data processing, filing, emailing and faxing
• Strong written and verbal communication skills
• Demonstrated follow up and organizational skills