HelpDesk-System Tech
Redolent, IncCalifornia, United States
Posted September 23, 2021
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Full Time
About the Company
Redolent, Inc is a leading engineering and software solutions provider that empowers enterprises to maximize the value of their technology investments. The company delivers end‑to‑end solutions in talent management, managed workforce services, automation engineering, digital and cloud transformation, and infrastructure management, with a particular emphasis on Google Cloud. Its flexible delivery model—onshore, offshore, or hybrid—enables clients to tailor solutions to their needs and budgets. Redolent’s integrated platform for CRM and talent management, combined with staff augmentation and managed IT services, positions it as a partner that accelerates business transformation while maintaining operational excellence.
Job Description
The Operations Analyst 1 - Tech is responsible for supporting laptops, desktops, Mac or Windows machines and productivity software for associates and vendors located on the West Coast.
Requirements
- Ability to image Macs and Windows PC
- Setup Mac or Windows PC laptops for new hires
- Troubleshoot and resolve issues related to software and hardware
- Proactively respond to requests, inquiries, and status as they arise
- Diagnose hardware issues and need be to send for repairs (RMA)
- Maintain a high degree of customer service for all requests
- Manage user and computer accounts using Active Directory
- Identifies technical issues and opportunities for improvement
- Demonstrates up-to-date expertise and best practices; supporting and aligning efforts to meet customer and business needs
- Additional job responsibilities assigned by manager