As the Head of Customer Success, you will own Reevo’s entire post-sales function, including customer activation, time-to-value, product usage/adoption, and retention. You will lead and build the full post-sales org, including onboarding, customer success managers, technical account managers, and customer support.
Requirements
- 10+ years of experience in Customer Success, Implementation/Professional Services, Support, or Post-Sales Leadership within B2B SaaS or enterprise software
- Proven experience leading multi-function post-sales organizations
- Strong background in operating model design, process improvement, and leadership development
- Experience partnering closely with Sales, Product, and Engineering in high-growth environments
- Exceptional executive communication and stakeholder management skills
Benefits
- Competitive base salary and bonus structure
- Early-stage equity
- Comprehensive benefits
- Generous paid time off (PTO)
- Other valuable perks