Builder - Head of Customer Success

As the Head of Customer Success, you will own Reevo’s entire post-sales function, including customer activation, time-to-value, product usage/adoption, and retention. You will lead and build the full post-sales org, including onboarding, customer success managers, technical account managers, and customer support.

Requirements

• 10+ years of experience in Customer Success, Implementation/Professional Services, Support, or Post-Sales Leadership within B2B SaaS or enterprise software
• Proven experience leading multi-function post-sales organizations
• Strong background in operating model design, process improvement, and leadership development
• Experience partnering closely with Sales, Product, and Engineering in high-growth environments
• Exceptional executive communication and stakeholder management skills

Benefits

• Competitive base salary and bonus structure
• Early-stage equity
• Comprehensive benefits
• Generous paid time off (PTO)
• Other valuable perks