Service and Support Engineer

Refeyn is seeking a Service and Support Engineer to perform installation, preventative maintenance and service on Refeyn instruments both in house and on customer sites. The role involves providing remote support, installing instruments, coordinating user training, and contributing to service and training documentation/procedures. The ideal candidate has a BSc or Masters Degree in Engineering/Physics and 3 years of experience using sensitive scientific equipment, as well as customer-facing interaction and proficiency in English.

Requirements

• Perform annual preventative maintenance visits on installed instruments
• Repair instruments both on customer sites and in house within the required time frame
• Provide remote support to customers, sales and applications team in case of immediate service issues
• Install instruments and AutoMP retrofits where required
• Coordinate and conduct basic user training
• Contribute to ongoing efforts to improve service and training documentation/procedures
• Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
• Contribute to service data collection
• Assist with service stock management
• Take responsibility for data and record keeping for installed instruments
• Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required
• Assist Manufacturing on occasion

Benefits

• Competitive salaries
• Competitive benefits
• Ongoing training and development
• Perks