Technical Support Specialist
Regal.aiNew York, New York, United States • New York, New York, United States
Posted August 22, 2025
60000 - 80000 USD year
Full Time
About the Company
Regal.io is an AI Agent Platform designed for enterprise customer experience (CX), focusing on support, sales, and operations calls. The company offers tools to build, deploy, and monitor low-latency, omniscient AI Agents that integrate seamlessly with first-party customer data. Regal also provides A/B testing capabilities to blend AI agents with human counterparts, fostering continuous improvement in contact centers without the need for extensive engineering resources.
Job Description
Regal is an AI Agent Platform building delightful AI Agents for customer communication. They are a rapidly growing company with a company page on LinkedIn. They are seeking a Technical Support Specialist to respond to and resolve customer tickets, driving product adoption and satisfaction. The role involves collaboration with various teams and contributing to infrastructure development.
Requirements
- Respond to and resolve customer tickets for various user types.
- Collaborate with implementation, customer success, and engineering teams.
- Maintain support ticketing and knowledge infrastructure.
Benefits
- Medical, Dental, and Vision plans
- Flexible PTO
- Paid parental leave
- Pre-tax commuter benefits
- In-office breakfast and snacks
- Happy hours, team outings
- Laptop workstation
