Customer Service Account Manager

Role Overview

As a Customer Service Account Manager, you will manage complex customer accounts, ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This role requires experienced team members who manage high-touch accounts requiring elevated operational coordination and customer support.

What You Will Do

You will serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. You will also coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales.

Why It Might Be a Fit

We are looking for a customer-focused individual with a strong operational mindset, effective communication and collaboration skills, adaptability, and a sense of urgency. You will thrive in a fast-paced environment, embracing change and taking ownership of issues and outcomes.

Requirements

• Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
• Quick learner who will dive headfirst into the product and team environments to understand intricacies.
• Strong desire to provide the ultimate Customer Experience.
• Strong sense of urgency and the ability to multitask.
• Ability to meet strict internal and external timelines & milestones.
• Ability to effectively provide, receive and respond positively to constructive feedback.
• Ability to produce professional documents, including spreadsheets, correspondence, and email.
• Strong communication skills, both written and verbal, applicable in a corporate environment.

Benefits

• Competitive salary range: 50,000 - 70,000 CAD