The Field Service Technician is responsible for the installation, coordination, supervision, start up, trouble shooting and operation of Retech's products and equipment worldwide.
Requirements
- Install, test, repair, modify and update Retech and competitors' equipment.
- Provide maintenance, preventive maintenance, and upgrades in customer facilities, as well as emergency service.
- Provide superior customer service both in person and remotely through a variety of mediums.
- Train customers on proper operation, maintenance, and safety of equipment.
- Provide support to customers as required.
- Build customer relationships through positive and productive communication, guidance, training, and feedback.
- Document customer communications, equipment issues, service reports, service reports and other required documentation.
- Provide clear direction to subcontract or customer supplied workforce to execute project responsibilities that include welding, assembly, testing, and operation of equipment and systems while ensuring a safe and efficient job site.
- Report any unsafe situations, work environments, and potential conditions that could bring harm to employees to both Retech and the customer location.
- Cooperate with the customer in resolving the unsafe situation so the work on site may continue.
- Plan flow of materials through installation and commissioning phase of the project.
