Customer Service Advisor

Role Overview

The Customer Service Advisor role is part of the SafeWork NSW Regulatory Services team, providing specialist inbound customer contact support to minimize work health and safety harm. The role works to a rostered work pattern, scheduled within business hours.

What You Will Do

Deliver high-quality customer service, build expertise in WHS knowledge, and respond to diverse and complex WHS enquiries. Create and maintain effective records, and use strong interpersonal and communication skills to actively listen and obtain accurate information.

Why It Might Be a Fit

Our ideal candidate will accurately interpret and explain complex information, apply excellent communication skills, and navigate multiple information systems to handle complex customer interactions effectively.

Requirements

• Accurately interpret and explain complex information
• Apply excellent verbal and written communication skills
• Communicate with empathy and professionalism
• Navigate multiple information systems simultaneously
• Maintain attention to detail
• Proactively handle competing priorities with maturity

Benefits

• Superannuation