Salesforce Developer (Service Cloud and AI Implementations)

Role Overview

We're seeking a Developer specializing in Salesforce Service Cloud and Experience Cloud, with working knowledge of Einstein or Agentforce. As part of the Business Systems team within the Global Customer Care team, this position is responsible for the development and management of our Salesforce Service Cloud platform which powers our customer support experience.

What You Will Do

Build, configure and train AI technologies in Salesforce Service Cloud to empower our support team to boost efficiency and quality. Create Virtual Agents in Experience Cloud to allow customers to find access to information quickly and effectively via chat, passing on to support team members where required or logging cases if required.

Why It Might Be a Fit

We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.

Requirements

• Degree in IT or a related discipline
• Solid understanding of the end-to-end development lifecycle (business analysis, design, development, deployment, operation)
• Strong command of spoken and written English
• Capable of understanding business requirements, devising appropriate technical solutions, and independently implementing those solutions
• Good at problem solving and troubleshooting
• Highly competent with security best practices and vulnerability mitigation
• At least 5 years work experience covering each of the following: Salesforce Administration and custom development experience, Proven experience with Service Cloud and Experience Cloud, Proven experience configuring Agentforce or Einstein, Proven experience with data migrations (export and import)

Benefits

• Equal Opportunity Employer
• Inclusive culture
• Dignity and respect in the workplace
• Value diversity and expertise from different backgrounds