We are seeking a Partner Success Operations Specialist to support our secondary distribution clients through day-to-day operational execution, including fulfillment monitoring, marketplace reconciliation, and ongoing platform support.
Requirements
- Support secondary distribution clients with day-to-day operational tasks, including fulfillment monitoring, marketplace reconciliation, and platform troubleshooting.
- Participate in the Partner Success team's game day coverage rotation, monitoring transactions across multiple clients and ensuring ticket transfers complete successfully.
- Identify and resolve fulfillment issues as part of the coverage pool, including transfer failures, inventory sync problems, and delivery errors, before they impact fans.
- Escalate complex issues to senior team members and communicate status updates to clients as needed.
- Document common issues and contribute to building out standard operating procedures for fulfillment operations.
- Assist with data validation, reporting, and other operational tasks as assigned.
- Learn the broader RightsHelper product portfolio and Partner Success function over time.
Benefits
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid parental leave (up to 14 weeks)
- Flexible PTO
