Business Analyst

RingCentral is seeking a Business Analyst to work as an individual contributor, advising key Business Leaders and providing analytical insights to support decision-making and strategic planning. The ideal candidate will have experience in customer care or post-sales operations, strong analytical skills, and knowledge of CRM and BI tools.

Requirements

• Bachelor’s in Economics, Business, Mathematics, Statistics (or equivalent degree)
• At least 2 years of Relevant Work Experience in Customer Care or Post-Sales Operations
• Strong analytical, organization, problem-solving and follow-through skills
• Excellent oral and written communication skills including listening and presentation skills
• Requires strong database manipulation, stakeholder & project management skills, excellent data storytelling and the ability to collaborate/cooperate with cross functional teams.
• Knowledgeable in CRM and Customer Care Tools (i.e. Salesforce)
• Knowledgeable in BI Tools (i.e. Tableau)
• Knowledgeable in Big Data platforms is a plus (i.e. Hadoop and Alteryx)
• Willing to do Night Shifts. Work shift is from 11pm – 8am.

Benefits

• Comprehensive HMO package (medical and dental)
• Paid time off and paid sick leave
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs