Customer Experience (CX) Manager

RISE mission is to Accelerate Internet for the Philippines by focusing on the overall customer experience. We deliver excellent internet services while creating a positive impact on our partners and their industries. As a Customer Experience Manager, you will serve as the strategic link between customer feedback and organizational change, responsible for designing and rolling out relational and transactional NPS programs to reduce friction and drive business performance.

Requirements

• 5+ years in Customer Experience, specifically within B2B Telecommunications, Managed Services, or IT Solutions
• Proven track record of implementing and managing NPS programs from scratch
• Strong ability to synthesize complex data sets into simple, actionable executive summaries
• Exceptional command of English (written and verbal)
• Familiarity with the Philippine business culture and the unique challenges of the local B2B Telco infrastructure
• Bachelor’s degree in Business, Communications, Statistics, or a related field
• Professional CX certification (e.g., CCXP) is a significant advantage

Benefits

• Generous compensation package
• HMO for you and your family
• Flex time for some roles
• Supportive environment
• Competitive salary
• Work-related training and conferences