Director of Implementation

RoadSync is seeking a Director of Implementation to lead onboarding, activation, and early-lifecycle success for new customers. The ideal candidate will operate as a systems leader who builds early momentum and ensures every new customer is actively using the product.

Requirements

• 3–5 years of experience in customer success, implementation, or onboarding management within a SaaS or payments technology environment.
• 2+ years of direct people management experience, with a demonstrated track record of coaching individual contributors to exceed performance targets.
• Experience owning end-to-end onboarding or implementation funnels, with accountability for time-to-value, activation, and early-retention metrics.
• Strong analytical skills with the ability to inspect data, identify at-risk accounts, and translate metrics into coaching actions.
• Proficiency with CRM platforms (HubSpot strongly preferred) for pipeline management, customer health tracking, and reporting.
• Excellent cross-functional communication skills—comfortable presenting to executives, partnering with Product and Engineering, and translating customer patterns into actionable feedback.

Benefits

• Competitive compensation package and company equity awarded on day 1!
• Three weeks (15 working days) of PTO annually
• Medical, dental, and vision benefits - premiums paid for employees
• Hybrid office, Downtown Atlanta, Georgia