Assistant Branch Manager I Hyde Park Truman Parkway Branch

Assistant Branch Manager at Rockland Trust responsible for supporting the Branch Manager in overseeing daily operations, driving business growth, and ensuring exceptional customer service.

Requirements

• Train, motivate, develop, and coach employees
• Accept responsibility for individual and overall branch sales, and customer experience performance
• Manage referral targets on both an individual basis as well as for the branch team
• Proactively identify, report, and resolve customer issues
• Maintain a thorough knowledge of all products and services provided by the bank
• Act as a resource to others in product knowledge
• Demonstrate technology and self-service channels with new and existing customers
• Consistently meet or exceed sales and service expectations
• Show initiative in maintaining a solid foundation of product knowledge
• Represent Rockland Trust by establishing meaningful roots in the communities it serves
• Supervise branch staff in the absence of the Branch Manager
• Assume responsibility for additional reporting duties and responsibilities as required